We are excited to introduce Priority Support to enhance the LeanLaw customer experience!
What is LeanLaw Priority Support?
LeanLaw Priority Support is a premium service for customers who require faster, more personalized, or more technical assistance. This service is perfect for customers who need immediate solutions to billing, accounting, or technical challenges to keep operations running smoothly.
Features of Priority Support:
1. Faster Response Times: One of the most significant advantages, ensuring faster response times. When time-sensitive issues arise, priority customers are placed in a dedicated queue, allowing them to receive assistance within minutes.
2. Accelerated Issue Resolution: Ensuring that your most pressing concerns are addressed quickly and efficiently, our support team is readily available to troubleshoot and resolve issues in a fraction of the time, minimizing downtime and allowing your firm to maintain productivity.
3. Dedicated Customer Success Manager:
Training: Personalized training sessions, which may also involve a Customer Success Engineer.
Customized Solutions: Assistance with custom configurations, integrations, and implementations.
Internal Advocacy: Representing the customer in internal discussions for product improvement and development, including Customer Success Engineer advocacy during bug triage meetings
Regular Status Meetings: Scheduled check-ins at the customer's desired frequency with the customer success manager to review account health, success planning (what are the firm’s goals and how can LeanLaw help achieve them?), recommendations for peak efficiency with LeanLaw, and addressing any additional concerns.
Who would benefit from LeanLaw Priority Support?
Large Law Firms - With high volumes of cases, clients, and financial transactions, large firms need immediate resolutions to avoid disruptions in billing, reporting, or accounting processes.
Firms with Complex Billing Needs - Firms with complex billing arrangements, multiple timekeepers, or advanced trust accounting benefit from faster support for resolving technical or operational issues.
Firms with Time-Sensitive Matters - Such as court deadlines or client billing cycles, immediate assistance ensures that issues are resolved quickly, preventing delays or errors.
High-Growth Law Firms - Rapidly growing firms that are scaling their operations need fast, expert support to navigate new challenges, software configurations, and system optimizations.
Firms Requiring Technical Expertise - Priority support gives firms access to LeanLaw’s specialized teams for complex issues, ensuring quicker, more technical solutions to any software-related problems.
Firms Relying on Seamless Integration - For firms that rely on integrations between LeanLaw and other platforms (like QuickBooks), quick support is essential to prevent disruptions and ensure smooth data syncing and reporting
How much does Priority Support cost?
LeanLaw Priority Support is available for an additional flat rate of $15 per seat per month for all users.
Is regular support still available?
Yes! Regular support will always be available for LeanLaw customers. Regular support responses are usually handled in the order they are received.
Key Differences Between Priority Support and Regular Support
Feature | Regular Support | Priority Support |
Cost | No Charge | $15 per user/month |
Response Time | As Received | Within 10 minutes |
Availability | 9am MST - 5pm MST | 9am MST - 5pm MST |
Reactiveness | Reactive | Proactive |