At LeanLaw, our support team is committed to providing timely and effective assistance. When you reach out to us, your inquiry starts as a conversation. If it requires additional troubleshooting, we will convert it into a "Customer Ticket," ensuring that we track and resolve your issue efficiently.
How to Submit a Support Request
You can contact LeanLaw Support in the following ways:
Live Chat: Available within LeanLaw’s application or on our website.
Email: Send us a message at support@myleanlaw.com.
Help Center: Browse our knowledge base for answers before submitting a request.
What Happens After You Reach Out?
Once you start a conversation with our support team, it follows a structured process to ensure the best possible support:
Initial Conversation – Your request starts as a chat or email interaction.
Review & Escalation – If your issue requires additional troubleshooting, we will convert it into a ticket.
Acknowledgment – You’ll receive a confirmation email with your ticket number.
Troubleshooting & Resolution – We may ask for additional details to better understand the issue. If needed, we’ll escalate complex issues to our engineering team.
Response & Follow-Up – Our team will provide updates and potential solutions. If you need further clarification, you can reply within the same ticket.
Closure – Once resolved, your ticket will be closed. If the issue reoccurs, you can reopen it or submit a new ticket.
What is a Customer Ticket?
A customer ticket is a record of your request, whether it’s a question, issue, or feedback. Each ticket allows our support team to track progress, document conversations, and ensure a resolution.
Tips for a Faster Resolution
To help us assist you efficiently, consider including the following when reaching out to support:
A clear description of the issue or question.
Screenshots or error messages (if applicable).
Steps you took before encountering the issue.
Your account details (e.g., firm name or email associated with LeanLaw).
Checking Your Ticket Status
If your support request was converted to a ticket, you can track updates through your email or by accessing your support history within the LeanLaw Chat Bubble. If you haven’t received a response within the expected timeframe, feel free to follow up.
Phone and Video Support
LeanLaw does not offer inbound phone support at this time. However, in cases where all other troubleshooting methods have been exhausted, we may offer phone or video support on a case-by-case basis to ensure resolution.
Our Commitment to You
Our goal is to provide clear, helpful, and timely support. Whether it’s a simple question or a more complex issue, we’re here to ensure you get the most out of LeanLaw.
If you have any questions, don’t hesitate to reach out—we’re happy to help!