How do email address changes affect login credentials and processes in LeanLaw?
Email address changes in LeanLaw may affect login credentials and processes to ensure security and seamless user experience. Below is a detailed guide addressing common concerns and steps users and admins need to take while managing email changes.
Overview of Email Address Changes and Login Impact
When a user’s email address is updated in LeanLaw, it impacts their ability to log in. For security purposes, the system initiates a reset of login credentials. This ensures that only authorized users can access the account using updated credentials. Users will need to set up credentials for the new email and follow specific steps if they use external systems like Intuit for logging in.
For Users: How to Handle Email Address Changes
If your email address has been updated, here are the steps you need to follow:
Check your email for an invitation: When the admin updates your email in LeanLaw, you will receive an email with a link to set credentials for your updated email address.
Follow the instructions in the email: Complete the setup process as guided in the invitation email.
For users who log in through Intuit:
Use the new invitation link sent to your updated email.
Select Intuit as your login option. This will allow you to use your Intuit credentials to access LeanLaw without disruption.
For Admins: Changing a User’s Email Address
Admins play a critical role in updating user email addresses in LeanLaw. Follow these steps to ensure the transition is smooth:
Update the user’s email: Use the admin tools in LeanLaw to change the email address for the user’s account.
Trigger a notification email: The system automatically sends an email to the user’s updated address. This email includes instructions for setting up credentials for the new email.
Provide assistance if needed: Ensure the user completes the required steps and addresses any questions they might have.
Security Considerations
Changing email addresses resets login credentials to protect against unauthorized access. This is a necessary security measure in LeanLaw.
Users with linked accounts, such as Intuit, can continue logging in using their existing Intuit credentials after verifying their updated email.
For any additional support or questions, please contact LeanLaw customer support.