How to Troubleshoot Slow Performance, Errors, or Loading Issues in LeanLaw
LeanLaw users may encounter slow performance, loading errors, or issues with specific workflows, such as Billing. Multiple factors can cause these problems, but the following guidance provides general troubleshooting steps and targeted solutions for specific cases like client/matter selection or Ready-to-Bill invoice loading.
General Troubleshooting Steps
Start with these general checks to resolve performance or loading issues:
Network Connection: - Ensure your internet connection is stable. - Run an online speed test to confirm sufficient bandwidth. - Check that no firewall settings are blocking LeanLaw or affecting data transfer.
Browser Optimization: - Clear your browser’s cache and cookies. - Ensure you are using an updated version of a supported browser (e.g., Chrome, Edge, Firefox). - If problems persist, test LeanLaw on a different browser to rule out browser-specific issues.
Device Health: - Make sure your device’s operating system, browser, and hardware drivers are up to date. - Verify that the CPU and RAM usage are not overly high due to other applications or processes.
Module-Specific Troubleshooting for Billing Workflows
LeanLaw allows users to manage client billings, including client/matter selection and Ready-to-Bill invoice management. Common issues include slowness, errors, or loading delays in these processes. Follow these targeted steps:
Client and Matter Selection Performance Issues
If selecting clients or matters within the Billing workflow is slow or unresponsive:
Confirm your internet connection remains stable during the action.
Clear your browser’s cache and cookies (refer to General Steps for instructions).
Restart or refresh your browser. Log back into LeanLaw to start a new session.
Monitor concurrent usage—performance might be affected by simultaneous heavy actions by multiple users.
Ready-to-Bill Errors and Loading Problems
For intermittent errors or a spinning indicator when editing Ready-to-Bill items or moving them to Draft status:
Refresh or relaunch your browser.
Log out of LeanLaw and log back in to start a fresh session.
If possible, try using a different supported browser.
Clear your browser’s cache and cookies by following this general process: - Open your browser’s settings. - Locate browsing data options (often under Privacy or History settings). - Clear cached images/files and cookies within an appropriate date range (e.g., All time).
Capturing Details for Further Support
If the above steps do not resolve the issue:
Note what specific action you were performing when the problem occurred.
Capture a screenshot or record any visible error messages.
Reach out to LeanLaw support with this information for assistance.
By systematically following these troubleshooting steps, most performance or workflow-specific issues can be resolved efficiently.