All Collections
Thinking about the Switch?
What does LeanLaw offer to Support our Users?
What does LeanLaw offer to Support our Users?

When you've got a question and it simply cannot wait... here's how we can help

Jay Sanchez avatar
Written by Jay Sanchez
Updated over a week ago

Getting support for your cloud-based software can be confusing and slow. We've tried to make it as easy as possible to get ahold of us, with quick response times and a team that knows LeanLaw top-to-bottom. No more tiered support, or waiting to hear back on a ticket you opened hours ago; LeanLaw supports you when you need it, wherever you are.

Intercom Chat Support

By far the fastest, most direct way to get help is through our Chat service, Intercom. Our US-based team works when you do; we're online from 9am Eastern to 5pm Pacific. Working late, or over the weekend? Chats received during off-hours still come through, allowing us to respond first thing in the morning.


More of a self-taught learner? We've got you covered!

Our growing library of articles is full of answers to your questions, tips to rock each workflow, and best practices for your firm. Browse by Collection, or use the search bar to focus in on specific answers/instructions.


Whenever you've got a question, check with us in chat. Our team of highly trained robotic friends will suggest helpful articles, or even outright answer your questions. And if that doesn't help, just let them know and they'll direct you on to a more helpful human friend.

We've specially trained ours with little treats to better serve you πŸ€–πŸ¬


We've chosen not to offer call-in phone support, and instead focused on building an excellent chat service. But if requested we can absolutely hop on a video call and answer all of your questions. Check out the link below, and let us know in the message that you'd like a call. Leave your name, number, and reason for your call and we'll respond as soon as we can.

Did this answer your question?